Frequently asked questions
1. How long is the tour?
You need to allow about 1.5 hours in total - there's health and safety paperwork to complete; you have your helmet fitted, and then training. When we're happy that you're ready, you'll be out on the course, riding your Segway for at least an hour.
2. Can I have a go before I pay?
Sure! We have a 'try-before-you-buy' policy. (You'll still need to do the paperwork and wear a helmet, though)
3. Do I have to pay a deposit?
Usually yes for larger groups. The answer used to be NO, but we've been let down a few times. Now we ask for a deposit of £40, refundable if you let us know in advance that you can't make it, or if we need to cancel. Seems fair!
4. If I change my mind after doing the training, will I get my money back?
Yes - not a problem - if you've already paid, we'll just refund you.
5. What if I haven't got good balance?
You don't need to worry - Segways are self-balancing machines. As long as you follow our safety rules, guidance and our instructor Ant's advice, you're much less likely to have a problem. That's why we have a 'try-before-you-buy' policy, so you've got nothing to lose!
6. What should I wear?
Flat footwear to cover your feet - not flip flops, sandals, or heels! Comfortable jeans, trousers or leggings, and waterproofs if needed. We provide helmets and warm gloves. You can wear your own helmet if you want. If you wear a turban, you don't need to wear a helmet; if you wear a headscarf, you can keep it on.
7. What's the largest group you can take out?
We can take up to 10 people in a group at the moment; we can do larger groups by arrangement.
8. Can under 16s go without a parent or guardian?
Yes they can! For extra peace of mind, your instructor Ant has Enhanced DBS Disclosure. See below.
9. What's the minimum age?
It's more about being able to manage the Segway - you need to be physically & emotionally ready, no matter how young or old you are! Remember, you'll be in charge of a heavy vehicle. This is why we let you try first! We suggest around 8 for the Standard & 12 for the Advanced .
10. Do you ever take just one person out?
Yes we do!
11. What if it rains, or the weather's really bad?
Rain doesn't stop us! We may have to cancel if we think the weather makes it unsafe, but we would always refund you if we can't rearrange your tour.
12. What if I need to cancel my booking?
Please let us know as soon as you can if you need to cancel. We will refund you if this is the case.
Landline: 01208 832934
Call or text mobile: 07923 888647
13. Do you sell gift vouchers?
14. Do the gift vouchers run out?
No - we don't like that practice!
15. Can I take my baby or my dog with me on the Segway?
No, but Waterside is now dog-friendly, so that makes it easier for some people. Also, Jan will dog-sit for you if necessary!
16. How safe is it?
You can lose control of a Segway if you don't ride it carefully. Follow the safety rules and briefings from your instructor Ant, and you'll have less chance of hurting yourself or anyone else!
*The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).